Refund policy
Refund Policy
At T.P. MILLS, we are committed to ensuring your satisfaction. Please review our return and refund policy below.
1. Conditions for Returns
Return Period
Returns must be requested within 14 days of receiving the product.
Eligibility
- Items must be unused and in original condition with all tags attached.
- Used, damaged, or altered items are not eligible.
- Items damaged during return shipping due to improper packaging may be rejected.
Non-returnable items
- Items with damaged packaging affecting resale value
- Items that deteriorate over time
2. Return Process
Request
Email: support@tpmills.com
Return Address
6625 S. Valley View Blvd. Suite 226
Las Vegas, NV 89118, United States
Attn: T.P. MILLS Customer Service
Steps
- Submit return request via email
- Ship item to address above
- Inspection upon arrival
3. Refunds
- Processed within 7 days after inspection
- Refunded to original payment method
4. Exchanges
Free exchange (seller fault)
- Wrong item / size / defect
Customer preference
- Shipping cost not included
Process
- Email request
- Return original item
- Place new order
5. Exceptions
- Sale / discounted items: refundable at purchase price
- Personalized items: non-refundable
6. Contact
Email: support@tpmills.com
Hours: 10AM – 5PM (PST)